Culture is Still King
Reflections on Culture, Mindset, and the Future of Pretrial Systems

Written by Glenn Tapia, ACJI
Over the several months, the Alliance for Community and Justice Innovation (ACJI) had the opportunity to engage with the National Association of Pretrial Services Agencies (NAPSA) around a series of connected conversations about organizational culture. The series began with a national NAPSA webinar leading up to the Annual Conference and continued in Reno, Nevada, through three additional presentations focused on organizational well-being, appreciative mindset, and mindset as a lever for change.
Each presentation approached pretrial work from a different angle, but the conversations repeatedly returned to the same conclusion.
Culture is not separate from the technical work of pretrial services. It influences how that work is understood, implemented, sustained, and experienced by the people doing it.
That matters because pretrial work takes place in an unusually complex environment. Pretrial professionals operate at the intersection of public safety, individual liberty, courts, prosecution, defense, law enforcement, community resources, and human behavior. Decisions are often made quickly, with incomplete information, competing expectations, and significant consequences. Legislative change, reform pressures, workforce challenges, public scrutiny, and regular exposure to crisis add additional layers of stress.
In an environment like this, culture is not a secondary concern. It is part of the operating environment itself.
Culture Is Upstream from Strategy
Pretrial organizations understandably invest significant time and resources in laws, policies, assessment instruments, supervision models, evidence-based practices, strategic plans, and performance measures. These are all important. Yet none of them operate independently of the culture in which they reside. If these practices are plants, then the culture is like the soil around it; perhaps rich in nutrients or perhaps depleted of critical elements that keep vegetation growing.
Culture influences how people interpret a policy, how discretion is exercised, whether staff feel comfortable questioning a decision, how supervisors respond to mistakes, and whether a new practice becomes part of everyday work or remains something people technically comply with while continuing to operate as they always have.
A law can establish what an organization must do. A strategic plan can describe where an organization intends to go. A mission statement can articulate values and purpose. Those things matter, but they do not automatically determine how people behave when the work becomes difficult, ambiguous, stressful, or politically complicated.
Culture fills that space.
This is why we describe culture as upstream from strategy, implementation, and outcomes. A strong strategy placed into an unhealthy culture can stall quickly. A technically sound reform introduced into a fearful or cynical environment may produce compliance without genuine commitment. Conversely, a healthy culture can create the conditions for people to learn, adapt, solve problems, and improve implementation over time.
Culture does not replace good policy or sound practice. It determines how much of their potential is realized.
We Need to Work ON Culture, Not Only Inside It
Most professionals spend their careers working inside an organizational culture. We adapt to existing norms, routines, habits, expectations, and unwritten rules. We learn which conversations are welcomed, which behaviors are rewarded, how disagreement is handled, and what people have learned not to say.
The more important question is whether we are also willing to work ON that culture in an active leadership mode rather than passive bystander mode.
Working on culture means periodically examining the environment we are collectively creating. What behaviors have become normal? What are we reinforcing through our attention and reactions? Where has silence developed? What do staff believe happens when they bring forward a concern, challenge an assumption, or admit they need help?
This cannot be assigned exclusively to executives, human resources, or an organizational development project. Formal leaders have an especially important responsibility because their behavior carries organizational authority, but culture is also created through thousands of ordinary interactions among peers, supervisors, teams, and partners.
Every meeting contributes something to culture. So does every response to a mistake, every difficult conversation, every moment of recognition, and every decision about whether to speak up or remain silent.
The goal is not to make everyone responsible for everything. It is to recognize that everyone participates in the culture they experience.
The Risk of Becoming a Bystander
One of the more challenging ideas that emerged across these conversations is that people can become passive observers of culture.
It is understandable to describe organizational culture in terms of what other people are doing. Leadership does not listen. Communication is poor. People are negative. Nobody speaks up. That is simply how the organization works.
Sometimes those observations are accurate and important. Organizational power is not distributed equally, and formal leaders have greater responsibility for creating conditions that support trust, clarity, accountability, and psychological safety.
At the same time, culture requires some individual reflection. What am I reinforcing? What behavior am I tolerating? What assumptions am I carrying into conversations? What emotional energy am I adding to the room? Where might my own avoidance, cynicism, defensiveness, or silence be contributing to the very conditions I dislike?
When people become bystanders to culture, they give up some of their ability to influence it. Over time, they may also become increasingly affected by the conditions they have stopped trying to shape.
Working on culture therefore requires both organizational accountability and personal responsibility.
Mindset Is Part of the Culture Equation
Another theme across the NAPSA sessions was the relationship between individual mindset and collective culture. We often talk about culture as if it exists outside the individual, but culture and mindset constantly influence one another. Think about it? Do burned out people create a challenging culture? Or does a challenging culture create burned out people within it? The questions and answers are circular. Our mindsets are part of culture and vice versa. We cannot de-couple the two as independent elements.
People are shaped by the environments in which they work. At the same time, the way people think, react, communicate, and interpret events shapes those environments in return.
This is particularly important in stressful settings. Stress can spread socially. So can anxiety, cynicism, defensiveness, curiosity, optimism, and hope. Emotional contagion means that how we show up has consequences beyond our own internal experience.
Over time, individual patterns become collective patterns.
If enough people become risk-averse, the organization becomes more cautious. If enough people become cynical, cynicism begins to feel normal. If curiosity is consistently modeled and rewarded, people become more willing to ask questions. If leaders respond constructively to bad news, people become more willing to bring forward difficult information.
For that reason, culture change is partly an inside-out process.
If we want an adaptive organization, we have to examine our own capacity to adapt. If we want an appreciative culture, we have to notice whether our attention is dominated by deficits or whether we can also recognize strengths and possibility. If we want an outward culture, we have to consider whether we are genuinely trying to understand the needs, pressures, and perspectives of other people.
Organizational transformation cannot be reduced to individual mindset, but neither can individual mindset be removed from the equation.
Psychological Safety Makes Learning Possible
Psychological safety is another essential part of healthy organizational culture.
Pretrial organizations operate in environments where judgment, discretion, uncertainty, and rapid decision-making are common. In those conditions, organizations need people who are willing to ask questions, acknowledge uncertainty, share concerns, identify mistakes, request help, and challenge assumptions.
Those behaviors become less likely when people believe the interpersonal cost of speaking up is too high.
Psychological safety does not mean avoiding accountability or making work comfortable at all times. It means creating an environment where people can participate honestly in the learning process without unnecessary fear of humiliation, rejection, or retaliation. Research has consistently connected psychological safety with team learning behavior, including asking questions, discussing mistakes, and sharing information that may be difficult to hear (Edmondson, 1999).
This has direct implications for pretrial systems. Silence in an organization should never automatically be interpreted as agreement. Sometimes silence reflects uncertainty. Sometimes it reflects exhaustion. Sometimes it means people have learned that speaking up is unlikely to help.
A healthy culture pays attention to both what people are saying and what they may have stopped saying.
Resilience Means Doing Hard Things Better
The conversation about culture also has to acknowledge the reality of pretrial work. It is uniquely demanding work.
Pretrial professionals routinely navigate difficult decisions, competing stakeholder expectations, public scrutiny, high caseloads, changing laws, human crisis, and the moral weight of decisions affecting liberty and safety. These stressors are not simply individual inconveniences. Over time, they can become organizational conditions.
For that reason, resilience should not be defined as making difficult work easy. Nor should it become another way of asking individuals to tolerate unhealthy systems.
A more useful definition is that resilience helps people and organizations do hard things better.
That requires attention to both individual and collective capacity. Organizations need to consider workload, trust, relationships, recovery, psychological safety, communication, supervision, and leadership behavior. Individuals also benefit from developing ways of thinking that allow them to remain effective under changing and difficult conditions.
Four mindsets are especially relevant to this work.
An adaptive mindset helps people respond to complexity without assuming every challenge has a simple technical solution. An outward mindset helps people recognize the needs, objectives, and humanity of others. An appreciative mindset keeps problems from becoming the only thing people can see. An infinite mindset helps leaders think beyond immediate pressures and consider the kind of organization they are building over time.
None of these mindsets eliminates stress. They increase our ability to work through stress more thoughtfully and collectively.
From Fighting Against to Fighting For
The appreciative mindset session at the NAPSA conference centered on two questions: What are we fighting against, and what are we fighting for?
Pretrial systems have real problems that require attention. Risk, failure to appear, burnout, limited resources, stakeholder disagreement, public criticism, and organizational silos cannot simply be ignored.
The danger comes when an organization becomes so focused on what it is trying to stop that it loses clarity about what it is trying to create.
An appreciative mindset does not deny problems. It asks whether the problem should become the center of organizational attention.
Instead of focusing only on fighting against failure to appear, a system can also fight for reliable court connection. Instead of focusing only on noncompliance, it can ask what supports meaningful engagement. Instead of defining the challenge as eliminating silos, leaders can focus on creating coordinated decision-making and stronger shared purpose.
The distinction matters because the questions organizations ask influence where people place their attention. Research in positive psychology suggests that constructive emotional states can broaden attention and expand the range of ideas and actions people are able to consider (Fredrickson, 2001). Appreciative Inquiry similarly encourages organizations to identify strengths, relationships, and existing examples of success that can be expanded rather than relying exclusively on deficit analysis (Cooperrider & Whitney, 2005).
The point is not to ignore what is wrong. It is to ensure that what is wrong does not become the organization’s entire field of vision.
Pretrial Advancement Has to Begin From Within
The environment surrounding pretrial services will continue to change. Laws will evolve. Technology will advance. Workforce expectations will shift. Communities will change. Political and public expectations will continue to influence the criminal legal system.
Organizations cannot control all of those forces.
They can, however, develop their capacity to learn and adapt.
One useful way to think about organizational sustainability is to compare the rate of change outside the organization with the rate of learning and adaptation inside it. When the external environment changes faster than an organization can learn, the organization increasingly finds itself reacting to forces it does not control. Eventually, change is imposed from the outside, or the organization struggles to remain relevant to the environment around it.
The answer is not simply to move faster. It is to become more capable of learning.
That requires psychological safety, healthy disagreement, adaptive thinking, shared purpose, resilience, and a culture in which people believe they have both permission and responsibility to participate in improvement.
If the pretrial field wants to advance externally, some of that advancement has to begin internally, within organizations, teams, and individual professionals.
An Opportunity for NAPSA and the Pretrial Field
NAPSA is well positioned to help lead this conversation.
Pretrial occupies a distinctive place in the criminal legal system. Its work connects courts, public safety, individual liberty, human behavior, community resources, and multiple professional disciplines. That position gives pretrial professionals a perspective on system complexity that few other parts of the justice system experience in quite the same way.
The field has invested appropriately in evidence-based practice, professional standards, data, assessment, and operational improvement. The next level of advancement should also include greater culture-change acumen.
That means helping leaders understand psychological safety and organizational well-being. It means helping professionals recognize the relationship between mindset and culture. It means strengthening the capacity of organizations to learn, adapt, engage disagreement, and remain connected to shared purpose during periods of uncertainty.
NAPSA can help make these ideas part of the professional conversation across its membership and, potentially, across the broader criminal legal field.
The common lesson from these four conversations is not that culture solves every problem. It is that nearly every strategy, reform, practice, and improvement effort must eventually travel through culture.
If pretrial systems want their strategies to take hold, their people to remain resilient, and their organizations to adapt to what comes next, culture cannot remain in the background.
It has to become part of how the field thinks about advancement itself.
And that is why, after four NAPSA conversations from the webinar to Reno, the conclusion remains the same: Culture is King.
References
Cooperrider, D. L., & Whitney, D. (2005). Appreciative inquiry: A positive revolution in change. Berrett-Koehler Publishers.
Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350-383. https://doi.org/10.2307/2666999
Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. https://doi.org/10.1037/0003-066X.56.3.218
About the Author
Glenn A. Tapia is the Director of Leadership and Organizational Intelligence with the Alliance for Community and Justice Innovation (ACJI). He brings 37 years of public sector criminal justice experience, including 25 consecutive years with the State of Colorado and 13 years in senior executive leadership across both the executive and judicial branches. Glenn previously served as Director of Colorado Probation Services and Director of Colorado Community Corrections, providing statewide oversight of large-scale community supervision systems, policy development, and budget administration.
Glenn’s work is grounded in applied implementation science, evidence-based decision-making, and adaptive leadership. His expertise spans organizational culture, leadership development, neuro leadership, and system reform. He has taught criminal justice at the university level and consults nationally with local, state, and federal agencies. Glenn is deeply committed to advancing public safety policy and practice through the disciplined application of science, collaboration, and organizational intelligence.










